Refund Policy
There is no lock-in and no cancellation fee, so most of the time you do not need a refund. You just stop. This covers the cases where money should come back.
The first seven days
If you sign up, we get you live, and the platform does not do what we told you it would, tell us within seven days of your first successful message and we refund that month's plan fee in full.
If we cannot get you live
If Meta rejects your API application and you cannot use the platform at all, we refund everything you have paid us. We do not keep a setup fee, because we never charged one.
Cancelling mid-month
Your plan runs to the end of the period you have already paid for. We do not pro-rate part-months, and we do not charge you for the next one. Cancel on day two or day twenty-eight and the outcome is the same.
What is not refundable
Meta's message charges are not ours to refund. They are billed by Meta to your own account and we never receive them, so a refund for those has to come from Meta. AI calling minutes that have already connected are not refundable either.
How to ask, and how long it takes
Message us on WhatsApp. No form, no retention call. Approved refunds go back to the original payment method within 7 to 10 working days, and we tell you the day we send it.
Something here unclear?
Ask and we will explain it in plain words rather than point you at a clause. If we cannot explain it plainly, that is a sign the clause is wrong and we will change it.